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NeoSound Intelligence

NeoSound Intelligence

How to Turn Your Company Conversations into Revenue!

Call center conversations are packed with valuable information. But, it can seem like a near-impossible task to sift through all call…

6 min readApr 28, 2021

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How to Turn Your Company Conversations into Revenue!

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NeoSound Intelligence

How to improve customer experience by analysing phone calls

Speech analytics solutions are among the new tools that play a crucial role in exploring human minds, predicting consumer behaviour, and…

4 min readFeb 17, 2021

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How to improve customer experience by analysing phone calls

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NeoSound Intelligence

Contact Center Quality Management: Automated vs Traditional Approach

Quality management is important in every business. It is even more important when you are running an internal contact center for a firm in…

3 min readDec 21, 2020

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Contact Center Quality Management: Automated vs Traditional Approach

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NeoSound Intelligence

Why NeoSound tech solutions are the best choice: Top 12 Reasons

Numerous successful companies now deliver a comprehensive range of capabilities built into their CRM product suites that can significantly…

4 min readDec 15, 2020

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Photo by Andrea Piacquadio from Pexels

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NeoSound Intelligence

5 steps to adopting AI in call centres

We have all heard of the wonders of AI technology. By now, everyone knows that AI does not necessarily mean the alt-human technology we…

4 min readNov 3, 2020

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5 steps to adopting AI in call centres

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NeoSound Intelligence

What are the AI Tools a Call Center should Have?

Right from early call-routing systems, to interactive voice response (IVR) systems are widely used by call centers today. Call centers…

4 min readOct 8, 2020

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What are the AI Tools a Call Center should Have?

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NeoSound Intelligence

How to Improve Customer Service through Call Recording

The present decade has seen the increased emphasis placed on customer service. This is due to the gradual shift to online modes of…

3 min readSep 29, 2020

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How to Improve Customer Service through Call Recording

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NeoSound Intelligence

The Growing Role of Call Centers In Reducing Customer Churn

According to a UK CallMiner study, customers’ preference for phone customer support has increased by 14%, only second to text message-based…

3 min readSep 4, 2020

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The Growing Role of Call Centers In Reducing Customer Churn

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NeoSound Intelligence

Why You Need To Track Compliance In Your Call Center

Future Internationale was fined €500,000 in November 2019 for infringing the EU General Data Protection Regulation (GDPR) by failing to…

3 min readAug 4, 2020

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Why You Need To Track Compliance In Your Call Center

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NeoSound Intelligence

Calls Analytics Explained: Topics Classification

You’ve dedicated resources to building out detailed customer FAQs and chatbots in an effort to decrease calls to your overwhelmed customer…

3 min readJul 15, 2020

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Calls Analytics Explained: Topics Classification

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NeoSound Intelligence

NeoSound Intelligence

www.neosound.eu — Turn calls into revenues! AI tech company providing call centres with speech analytics solutions to make their customer communication better

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