NeoSound IntelligenceHow to Turn Your Company Conversations into Revenue!Call center conversations are packed with valuable information. But, it can seem like a near-impossible task to sift through all call…Apr 28, 2021Apr 28, 2021
NeoSound IntelligenceHow to improve customer experience by analysing phone callsSpeech analytics solutions are among the new tools that play a crucial role in exploring human minds, predicting consumer behaviour, and…Feb 17, 2021Feb 17, 2021
NeoSound IntelligenceContact Center Quality Management: Automated vs Traditional ApproachQuality management is important in every business. It is even more important when you are running an internal contact center for a firm in…Dec 21, 2020Dec 21, 2020
NeoSound IntelligenceWhy NeoSound tech solutions are the best choice: Top 12 ReasonsNumerous successful companies now deliver a comprehensive range of capabilities built into their CRM product suites that can significantly…Dec 15, 2020Dec 15, 2020
NeoSound Intelligence5 steps to adopting AI in call centresWe have all heard of the wonders of AI technology. By now, everyone knows that AI does not necessarily mean the alt-human technology we…Nov 3, 2020Nov 3, 2020
NeoSound IntelligenceWhat are the AI Tools a Call Center should Have?Right from early call-routing systems, to interactive voice response (IVR) systems are widely used by call centers today. Call centers…Oct 8, 2020Oct 8, 2020
NeoSound IntelligenceHow to Improve Customer Service through Call RecordingThe present decade has seen the increased emphasis placed on customer service. This is due to the gradual shift to online modes of…Sep 29, 2020Sep 29, 2020
NeoSound IntelligenceThe Growing Role of Call Centers In Reducing Customer ChurnAccording to a UK CallMiner study, customers’ preference for phone customer support has increased by 14%, only second to text message-based…Sep 4, 2020Sep 4, 2020
NeoSound IntelligenceWhy You Need To Track Compliance In Your Call CenterFuture Internationale was fined €500,000 in November 2019 for infringing the EU General Data Protection Regulation (GDPR) by failing to…Aug 4, 2020Aug 4, 2020
NeoSound IntelligenceCalls Analytics Explained: Topics ClassificationYou’ve dedicated resources to building out detailed customer FAQs and chatbots in an effort to decrease calls to your overwhelmed customer…Jul 15, 2020Jul 15, 2020